Yesterday, my printer stopped working. Just…stopped. Everything I tried to print came back with “Your document failed to print.”
I tried the old tech standby of turning everything off and back in again, AND the equally old trick of reseating the cables. (Pull out the plug, put it back in.) Didn’t work. Humph.
I then fell back on tech trick #3, which is to go get a cup of coffee while I ponder the possibilities. While attending to trick #3, I made a critical mistake: I mentioned the issue to my husband, with a bit of whining because I had a contract I needed to print, sign and mail ASAP. (That last part was the biggest mistake. If I'd just been printing pictures of puppies or something, he probably would have found more important things to do last night.)
IMMEDIATELY, Mr. Please Stand Aside Ma’am I Have Years Of Experience In This Sort Of Thing leapt into action.
Things were uninstalled. Reinstalled. Moved about. Turned on and off. Caches were cleared. Disks were loaded.
The printer still wouldn’t work.
A few minutes into these proceedings, I humbly submitted that perhaps it was a port conflict issue. See, I recently added a new peripheral to my family of doohickeys, and it had caused a COM error on the…
Thank you for your input ma’am, and I will now ignore you and continue with the installing / uninstalling / cussing / wrangling and otherwise messing about with this device in the most technical manner possible.
Two computers were running all night, in my bedroom, working on this problem. (Ask me why I’m a bit cranky this morning – go ahead, ask – oh, why am I cranky this morning? Funny you should ask! I’m cranky BECAUSE! Two computers were going “HUM!” in my bedroom all night, THAT’S why!)
This morning they still hadn’t finished when Mr. Please Stand Aside Ma’am I Have Years Of Experience In This Sort Of Thing had to leave for an offsite meeting at Crack-o-Dawn-o’clock.
“I dunno,” he said as he headed for the door. “There’s nothing wrong on the computer-side, so it must be something wrong with the printer. You’ll probably have to call HP to troubleshoot it.”
This I need. Hours on the phone waiting for somebody at HP to not be able to help me troubleshoot my printer. “Well ma’am, we have an exact copy of your printer here in our office, and it’s working just fine…”
I got the kids off to school.
Rebooted / reseated everything one more time.
Tried to print.
It didn’t work.
Engaged in Trick #3 again and contemplated options. Noted that printer was still plugged into the same port, ergo my humble suggestion in re: port conflict had not been noted.
Unplugged the printer from Port 1 and plugged it into Port 3.
Tried to print again.
It printed just fine.
Port conflict error confirmed.
2 months ago